Accessibility

1. Our commitment

We are committed to making myTAXfile.now usable by as many people as possible, regardless of ability, device, or assistive technology.

We treat accessibility as a development requirement rather than a notice to be posted. It is considered when a page is designed, built, and reviewed — not added afterwards.

2. The standard we are working toward

We are working toward WCAG 2.2 Level AA — the Web Content Accessibility Guidelines published by the World Wide Web Consortium, at the level most commonly used as a benchmark for public websites.

3. What we have built in

The following are in place on this site today:

• Keyboard navigation. Every link and control can be reached and operated with the keyboard alone, in a logical order, with a visible focus indicator showing where you are.
• Skip link. A "Skip to main content" link appears when you press Tab, so keyboard and screen-reader users can bypass the navigation.
• Meaningful structure. Pages use real headings in order, landmark regions for header, navigation, main content, and footer, and lists marked up as lists — so a screen reader can announce and navigate the page properly.
• Readable text and contrast. Body text is set at a comfortable size with generous line spacing, and colours were chosen for contrast against their backgrounds rather than for decoration alone.
• Text alternatives. Meaningful images carry a text description. Purely decorative graphics are hidden from screen readers so they do not add noise.
• Responsive layout and zoom. Pages reflow to fit small screens and can be enlarged without content being cut off or requiring horizontal scrolling.
• No motion or timing traps. Nothing auto-plays, flashes, moves unexpectedly, or imposes a time limit.
• No reliance on colour alone. Information is not conveyed by colour by itself.

4. Forms and error messages

This website currently has no forms. There is nothing to fill in and nothing to submit. The calculators listed on the Resources page are planned, not built.

When we do add forms — the calculators, a quote request, and later a personal account — we will build them so that every field has a visible label that is programmatically linked to it, instructions and formatting requirements appear before you need them, required fields are identified in text rather than by colour or an asterisk alone, errors are described in words that explain how to fix the problem, and errors are announced to assistive technology rather than only shown visually.

5. Media, captions, and transcripts

This website currently contains no audio or video.

If we add media, we will provide captions for video with speech, a transcript for audio-only content, and audio description where important information is shown visually but not spoken.

6. Known limitations

We would rather tell you what is not finished than imply everything is. As of the revision date above:

• Several linked pages are previews rather than operational services. Find My Service, Request a Review & Quote, Sign In, and Sign Up now open clear preview pages, but their questionnaires, forms, authentication, and account functions are not operational.
• No calculator on the Resources page is operational. Each is labelled "Coming soon" in text, not by colour or styling alone.
• Faint section reference codes appear on the homepage. These are internal build labels, visible at very low contrast. They are development scaffolding and will be removed before launch.
• The homepage hero image is a placeholder with no final artwork or description.
• No independent audit or assistive-technology testing has been carried out yet — see section 9.

7. Getting help another way

If any part of this website prevents you from getting the information or service you need, contact us and we will help you another way — including providing information in a different format, or working through your enquiry directly with you.

You will never be disadvantaged, or charged more, for needing to reach us by a different route.

8. Give us feedback

If you run into a barrier, please tell us. It helps to know the page, what you were trying to do, and the browser or assistive technology you were using — but please get in touch even if you cannot supply all of that.

9. Testing and improvement

Accessibility is checked as part of building and reviewing each page. Current practice includes keyboard-only navigation of every page, checking heading order and landmark structure, checking colour contrast against the WCAG AA thresholds, and confirming pages remain usable when text is enlarged and on small screens.

Planned additions, not yet in place:

• testing with screen readers on more than one platform;
• automated accessibility checks as part of our build process;
• an independent accessibility audit; and
• testing with people who use assistive technology.

10. This work is ongoing

Accessibility is not a box we expect to tick once. As we add pages, forms, documents, and the personal account, each will bring new requirements, and we expect to find and fix problems as we go.

This statement will be updated as the site changes. The revision date at the top tells you when it was last reviewed.